Refunds & Returns Policy

1. Return Window

You may request a return within 7 days of the date your order is delivered. Requests made after this period cannot be accepted.

2. Eligibility Requirements

To qualify for a return, the item must be:

• Unworn, unwashed, and undamaged
• In its original packaging with all tags attached
• Accompanied by proof of purchase (order number or receipt)

Items that are worn, altered, or returned without tags will not be accepted and will be sent back to you.

3. Non-Returnable Items

For hygiene and quality reasons, the following are final sale and cannot be returned or exchanged unless defective on arrival:

• Underwear, socks, and other intimate apparel
• Items marked "Final Sale" or purchased at clearance pricing
• Items damaged due to misuse after delivery

4. How to Start a Return

1. Email support@coastrepublic.com or call +233 244 736 420 with your order number and reason for return.
2. We'll confirm eligibility and provide return instructions.
3. Pack the item securely and send it to our store location, or arrange pickup where available.
4. Once received and inspected, we'll notify you of the approval or rejection of your return.

5. Refunds

Approved refunds are issued to your original payment method (Mobile Money or Visa) within 5–7 business days of us receiving and inspecting the returned item. Delivery fees are non-refundable unless the return is due to our error (wrong or defective item).

6. Exchanges

Need a different size or color instead of a refund? Let us know when you request your return and we'll arrange an exchange subject to stock availability.

7. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the item and packaging. We'll cover the cost of return and send a replacement or full refund, including delivery fees.